Refund policy

At Sinai Candles, we take pride in crafting premium products with care.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right.

To request assistance, email: support@sinaicandles.com

Please include:

Order number

Photos of item/package

Description of issue

Non-Returnable Items

Due to the nature of home fragrance products, used candles and opened items cannot be returned.

Shipping Costs

Shipping charges are non-refundable unless the error was ours.

Processing Time

Approved refunds will be processed back to your original payment method within 5–10 business days.

Thank you for choosing Sinai Candles